Jawatan Kosong Amway Jobs Vacancies 2011 PJ – Customer Support, Marketing

At the heart of Amway is a company that helps people live better lives. And we extend that philosophy to Amway employees. Just as we have been delivering products that are trusted household names since 1976, we have also been delivering a workplace that is vibrant and pertormance-driven. Listed on the Main Market of Bursa Malaysia Securities Berhad, Amway Malaysia continues to record steady revenue growth.

We like to invite dynamic, customer focused individuals to we us in the following positions:

CUSTOMER CARE POSITIONS (supervisor & Officer – (3 positions)

Supervisor Responsibilities:
- Administer and supervise day-to-day service desk activities
- Handle customer service/help desk enquiries
- Handle enquiries from walk-in distributors
- Provide analytical feedback and call centre reports
- Mentor and coach staff in their work environment
- Participate m other division activities as and when required Officer

Responsibilities:
- Manage the daily operation of all inbound calls
- Set and meet performance targets for speed, efficiency and quality in the area
- Act as the first point of contact on complaints/issues relating to products or services and provide assistance and advice
- Oversee report writing and calls analysis
- Participate in company events

Requirements:
- Degree with minimum 5 years experience in a call centre for the Supervisor position/Diploma for the Officer position
- Able to read and write in Chinese, English and Bahasa Malaysia
- Good customer service skills and like to interact with people
- Computer literate in Microsoft Word, Excel and PowerPoint
- Good report writing skills for the Supervisor position

CUSTOMER RELATIONS & SUPPORT SERVICES SUPERVISORS – (2 positions)

Customer Relations Responsibilities:
- Administer and supervise day-to-day service desk activities
- Oversee the administration of help desk activities for the whole company
- Provide analytical feedbacks, reports and surveys
- Manage the Brand Experience Centre tours
- Mentor and coach staff in their work environment
- Uphold the quality of service desk activities
- Work along with other divisions in promotional events, product expos. etc

Support Services Responsibilities:
- Administer and supervise day-to-day order processing activities
- Provide good customer service to distributors
- Mentor and coach staff in their work environment
- Ensure a high level of stall efficiency
- Work along with other divisions in promotional events, product expos, etc

Requirements:
- Degree with minimum 5 years experience in customer service
- Able to mad and write in Chinese, English and Bahasa Malaysia
- Good supervisory and interactive skills and like to meet people
- Good analytical and report writing skills
- Computer literate in Microsoft Word, Excel and PowerPoint

FINANCE POSITIONS (supervisor & Offices) -(2 positions)

Supervisor Responsibilities:
- Oversee monthly reconciliations
- Key in accounting data into the system
- Assist in end-of-month closing
- Answer enquiries via phone calls politely
- Provide good customer service to walk-in distributors

Officer Responsibilities:
- Oversee daily cash deposit reports and bank reconciliation
- Assist in analyzing monthly expenses and preparing schedules for audit and tax purposes

Requirements:
- Diploma with minimum 2 years experience in accounting
- Able to meet deadlines with minimum supervision
- Good communication and interpersonal skills
- Able to converse in Bahasa Malaysia, Mandarin and English

MARKETING SUPPORT OFFICER

Responsibilities:
- Administer, manage and support the business operations of marketing promotions in purchasing documentation, product briefings, monthly product activities, superweekend and marketing events
- Update vendor list and purchasing database and reports
- Attend to enquiries from distributors
- Handle the product returns of premiums with warehouse, distributors and vendors
- Handle preproduction QA checks
- Ensure monthly product display by merchandisers
- Conduct distributor surveys

Requirements:
- Diploma in Business Administration with 1-2 years experience in the related field
- Able to speak in Bahasa Malaysia and English. Proficiency in Mandarin will be an added advantage
- Computer literate and conversant in Microsoft Office applications
- Must be able to work independently
- Preferably Female

BENEFITS
/ 5-day week
/ Staff purchase/entitlements
/ 16% EPF contribution (employer)
/ Company trip (overseas)
/ Hospitalization
/ Group Term Lite Insurance

WRITE-IN or E-MAIL detailed resume Including your current and =posted salary, a passport-sized photograph (non-returnable) and contact tekiphone number to:

The Human Resource Department
AMWAY (MALAYSIA) SDN BHD (22062-P)
28, Jalan 223, 46100 Petaling Jaya, Selangor
Closing Date: 21 SEPTEMBER 2011